carl l Lgx

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Verified Reviewer

Bad car

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I bought a used jeep there. Test drove it for like 15 minutes seemed ok. Then went in to make a deal. Didn't get the deal we wanted, was basically told the price was only good now. Felt forced into it but still felt ok. Then 3 day later I hear a knock in the front. Was told struts were bad and should've been replaced. Also, one of the CV boots is ripped and the grease is gone so that's going to need replacing. Also found out the CD player don't work. Great work Circle. Will make sure all my friends and their friends will know not to buy from you!!!!!
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Preferred solution: Let the company propose a solution

User's recommendation: NOT!!!!!

1 comment
Guest

You bought a used car ! New ones cost more !

MICHAEL T Olp
map-marker North, Indiana

Frustrated

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After 11/2 years of issues with electric power steering glitch that was affecting secondary systems that nobody in there Service dept could solve, I had to trade in at a loss,In the end the service dept were just shrugging there shoulders,First and last GMC Truck
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Loss:
$5000
Cons:
  • Lack of knowledge of electrical technologies
Reason of review:
Bad quality

Preferred solution: I Traded it in for a Ford

Kari R Xxh

Return my phone calls

I have called in for 2 days now because there is a knocking in the car and clear quoting is peeling on the car. TWO DAYS I have called and have been lied too about the owners being there and giving them my messages and my husband goes in there on his way home from work to find out from the guys there that the owners have NOT been there and the girl who said she can help me (Aerial) cannot help me and we should wait til Thursday when John gets back from vacation!!!!!!!!! I am SO beyond upset!! I checked your YELP reviews and it doesn't look good for me~ I hope to give you your 1st good YELP review after you fix my car and make this situation better!!
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Reason of review:
Poor customer service
Akeela Hfd
map-marker Lansing, Illinois

Circle Buick GMC - 2014 Gmc Denali Review from Lansing, Illinois

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Can't get the service mgr to return my calls.Thay changed my set a now its coming apart at 44000miles my tail lights fog up the answer is sorry,ya me also this was the 2nd denali in two years.Like I said sorry next one wont come from.there.At no amount of miles should you should have to replace any ligths.By the way the cost is over one thousand dollars per corner.This is supposed to be professional grade? By the way I found out on.my own the exhaust discharge comes out under the car by extending the tail.pipe the fog is now not a problem.At times I was getting co2 in the inside yes I do carry a co dect in my job.Be were gmc you have a big problem.
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Reason of review:
Bad quality
Akeela Hfd
map-marker Lansing, Illinois

2014 Gmc Denali Review

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You replace my seat and now its coming a part I also ask for your service mgr to return my calls is he to busy I gess ill be to busy to by my next denali from them.
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Reason of review:
Poor customer service
Anonymous
map-marker Indianapolis, Indiana

Circle Buick GMC - Buick Review from Indianapolis, Indiana

Circle GMC has unethical business practices they charged overage mileage when we turned in our lease on vehicle. Our salesman said we would not be charged if we leased another vehicle from...that was a Lie....We broke our lease early and were never told about a $2,200 bill that we received a week later for wear and tear and mileage on the vehicle. We would have never turned in a $200 lease to get into a $300 lease and pay $2,200. Unethical business practices by salesperson who just wanted us to get into a new lease. I will never lease another vehicle from them.
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Reason of review:
Problems with payment
1 comment
Guest

When should you lease a car? NEVER

Anonymous
map-marker Urbandale, Iowa

Dealer crashed my new car and General Motors doesn't care

I purchased a new GMC Acadia in December 2012 from Circle Buick in Highland, IN. I had to make several trips back to dealership due to problems with the vehicle and poor management of the facility. On one of the visits they backed my new Acadia into a pole. The repair work done left me with a far from perfect new vehicle. I also now have 1000 miles on this car due to the number of trips to the dealership and the miles for the body work repair. Called and asked for the General Manager several times (Wayne Druktenis) and was never routed to him, he was always busy. On one call after they told me he was not there he picked up the phone and started screaming at me. This was my first conversation with him. He called me liar and promised me that his dealership would never take my car back and we would never get a new vehicle after they crashed it. He also said he personally approved the repair work to my car and it was perfect, after catching him in a lie on the phone he admitted that he approved the repair work from a picture that was emailed to him. I tried to work through the district rep’s but that was ineffective because they said the dealerships were owned and operated independently. I inquired about how they advocate for the customer and ensure customer satisfaction if they have no influence. I could not get an answer from them as they did not have one. When I told them that the dealership was lying to me and to them the district didn’t care because they were independently owned and operated. This is the worst experience of my life and I am convinced that General Motors as a whole does not care about the consumer. I have been documenting all correspondences with the dealership and district rep’s. I do not have enough characters here to write all of the history but I am convinced that I should reach out to the public (newspapers, news stations, websites, etc) and share my story. I believe that if General Motors doesn’t care for people I should enlighten them to my purchasing experience so they are informed. On one additional note my Acadia has also been in for service on a valve on the gas tank. I am suspicious that this is from the accident but cannot get confirmation from the service department. If General Motors (outside of the dealership or district rep’s) does care about protecting the customer and they are concerned about customer satisfaction then I would love for someone to contact me. I purchased a new vehicle and I received an almost repaired vehicle with 1000 miles on it. All I ever asked for was a new vehicle like my payment to Circle Buick was for. They have received their money and I have received a crashed car, ~25 hours of lost time from phone conversations/trips, lies from the dealership, and an overall disregard to customer satisfaction. I am willing to bet that all consumers would love to hear my story as it definitely highlights why General Motors products should never be purchased.
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Loss:
$9000
2 comments
Guest

I agree...Circle Buick is very unethical. I am currently fighting them with my own situation.

People need to speak up!

If the truth starts coming out about their business practices.. GM will consider pulling their license...

Guest

contact the bbb LEMON LAW inn your state. If they can not help you get a lawyer and file a claim against the dealership

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